If you are having problems with FireWire and you need to contact your dealer or local distributor, please quote the serial number and date of purchase.

The FireWire interface module card serial number will be of the format M-GSR24F123456.

The serial number of the FireWire module card is unique to the module card and not the same as the desk.

Below is a photo of the FireWire card with the serial number indicated by the orange box and arrow.

You will need to remove the FireWire module car to read the serial number, further details are provided on our website.