Q: I have lost the password for my iDR-8, how can I reset it?

A: The password for the iDR-4 and iDR-8 can be reset, but it is something that must be performed by an Allen & Heath Distribution Partner or one of their appointed service centres.
This is not something that can be done by an end-user.  Please contact your local Allen & Heath Distribution Partner - details here http://www.allen-heath.com/where-to-buy/
When contacting, please provide your serial number, proof of ownership and authorisation to make these changes.

As a precaution - please ensure that you have a written note of your password in a safe place.