Please send us a PDF file of your System Profile.
To do this follow the steps below:
Apple Icon > About This Mac > More Info > File > Print > PDF > Save as PDF
Send us this PDF file as an attachment.
Please send us an HTML or TXT file of your system profile.
To do this, please download either the 32 or 64bit version - depending on your OS
of CPU-Z from here: http://www.cpuid.com/cpuz.php
After installing the application, run it and click on the "About" tab and then click "Save Report (.HTML)"
Send us this HTML file as an attachment.