Knowledgebase : General
User Guides / Product Manuals?
Q: Where can I download the product manuals ? A: Please visit the Allen "> Links: ------ [1] http://www.allen-heath.com/uk/Products/pages/OldProducts.aspx
How do I arrange a service for my mixer?
Please contact your dealer or local Allen ">The following information will be required: Name: Email address: Telephone Number: Address: Product: Serial Number: Date / Proof of purchase: Detailed fault description: If you are experiencing an...
RPS11 Power Supply
​The RPS11 [1] is a linear power supply for the GL Series [2] (GL2400 [3], GL2800 [4], GL3800 [5]) Veteran Products: The RPS11 can be used as an alternative power supply for the following discontinued products ML3000, GL4000, GL4800 or the RPS11 3...
Spare Parts - identification and ordering
Need to replace parts for your Allen & Heath product? Your dealer or the official Allen & Heath distributor partner [http://www.allen-heath.com/where-to-buy/] in your country will be able to help. When Please contact your dealer or local A&H Distribut...
Recommended Peripheral Hardware Devices (USB Memory)
We have recommended certain peripheral hardware devices and verified they worked at the time of testing.* * Please take into consideration the fact that these devices are made by 3rd party manufacturers, and the specifications of components can change, ...
How to use a post-fade aux to feed an FX unit
 1. Connect Aux output to FX input. 2. Connect FX output to either a stereo channel input, or a mono channel input. It depends if you have or want the FX to be in stereo. Consult the FX unit handbook. This channel is now called the FX return c...
UK-built vs Chinese built products?
Q: Are the UK-built products better quality and more reliable than the Chinese built versions? A: They are built to exactly the same standard as the UK ones, using the same components, and tested on our own test equipment (which we ship out to Chin...
Drivers will not load
If you can not load drivers, check that your user account for the computer has permissions set up to do this.
0dB Signal on console does not show up as 0dB in DAW?
Q: Why does a signal at 0dB on my console not show up as 0dB in my DAW? A: Different types of dB are used in the analogue (dBU [1]) and digital domain (dBFS [2]) and therefore you will see what appears to be a 'lower' signal in the digital domain. U...
6dB attenuate pad
Resistive network to attenuate signal by 6dB http://www.allen-heath.com/tech/miscimages/6dB_pad.jpg [1] keywords: XLR RCA Jack TRS Links: ------ [1] http://109.203.103.60/tech/miscimages/6dB_pad.jpg
Internet Explorer. Log-In Problems to Technical Support Pages.
Some Internet Explorer users may need to enable 3rd party cookies from our website to successfully login (users of Chrome [1] or Firefox [2] should not be affected by this issue.) In Internet Explorer follow these steps: * Go to the Tools menu and ...
EC Declaration of Conformity - CE Mark
This information is available in the User Guide. (see 'Documents' tab of the product page) [1] eg: ZED60-14FX: This product complies with the European Electromagnetic Compatibility directive 2004/108/EC and the European Low Voltage directive 2006...
Providing Technical Support with System Profile Information About...
How to provide Technical Support with information about your computer: APPLE MAC Please send us a PDF file of your System Profile. (.spx file) To do this follow the steps below: Apple Icon > About This Mac > More Info > File > Print > PDF > Save ...
Gain structure. PFL. Channel trim. Input gain.
Let's use a mic for this example: Channel input gain down, Channel fader down, Connect mic to channel, PFL channel, Sing into mic and raise input gain until loudest peaks are approx +6dB. The input gain is now set for that channel. When all channels ...
How to use an Insert Point as a Direct Out
It is possible to use an Insert Point on a channel as a Direct Output without modifying the desk. To do this you need to modify a standard "balanced"/"stereo" (i.e. 2 conductor) cable that terminates into a 1/4" TRS jack at each end. On the mixer end of...
‘U’ conversion for rackmount and flightcase sizes
Rack Units (U) (or RU) 1U = 1.75" = 44.45mm [http://en.wikipedia.org/wiki/Rack_unit] more information here: http://en.wikipedia.org/wiki/Rack_unit Rack Unit Calculator: http://www.proaudiostash.co.uk/racking/rack-unit-calculator/ [http://www.proaudi...
Product Registration
This can be done on the Allen & Heath website: (Support > Register A Product) or http://www.allen-heath.com/support/register-product/ [http://www.allen-heath.com/support/register-product/] Please note: Registering your product does not provide you with ...
Suffering with wireless Access Point / Router interference?
There are many software applications that can detect Wi-Fi interference; one of the best known applications is IN_SSID_ER [HTTP://EN.WIKIPEDIA.ORG/WIKI/SERVICE_SET_(802.11_NETWORK)]. [http://www.metageek.net/products/inssider [http://www.metageek.net/pro...
Product cleaning guidelines with respect to Covid-19
This article applies to the safe operating and handling of Allen & Heath products during the Coronavirus outbreak period. The advice given is to the best of our knowledge and based on UK government guidelines at the time of writing. You may have further a...
MacBook Pro - How To Identify Models
Please see information on the Apple website: http://support.apple.com/kb/ht4132 [1] keywords: applemacbookpro Links: ------ [1] http://support.apple.com/kb/ht4132