Please contact your dealer or local Allen ">The following information
will be required:
Name:
Email address:
Telephone Number:
Address:
Product:
Serial Number:
Date / Proof of purchase:
Detailed fault description:
If you are experiencing an...
The User Guide for each product (if available) can be found in the
documents section of the product page.
The Limited One Year Manufacturer's Warranty is found at the start of
the User Guide, and was correct at the time of publishing.
The current warran...
Need to replace parts for your Allen & Heath product?
Your dealer or the official Allen & Heath distributor partner
[http://www.allen-heath.com/where-to-buy/] in your country will be
able to help.
When Please contact your dealer or local A&H Distribut...
We have recommended certain peripheral hardware devices and verified
they worked at the time of testing.*
* Please take into consideration the fact that these devices are made
by 3rd party manufacturers,
and the specifications of components can change, ...
This information is available in the User Guide.
(see 'Documents' tab of the product page) [1]
eg: ZED60-14FX:
This product complies with the European Electromagnetic Compatibility
directive 2004/108/EC and the European Low Voltage directive
2006...
This can be done on the Allen & Heath website: (Support > Register A
Product)
or http://www.allen-heath.com/support/register-product/
[http://www.allen-heath.com/support/register-product/]
Please note: Registering your product does not provide you with ...
Please see the documents section on the relevant product page
[http://www.allen-heath.com/products/]:
CAD drawings are available as zipped DWG files
Weights and dimensions also available as a pdf file - This information
is also usually found in the us...
We have identified an issue whereby some ZED-R16 users may experience
distorted audio on the LR 17-18 digital sends and ADAT I/O using
driver version 4.2.0.
THIS ISSUE HAS BEEN RESOLVED, PLEASE UPGRADE TO THE LATEST VERSION.
Log on here - http://support.allen-heath.com/
[http://allen-heath.helpserve.com/]
If you cannot remember the log on password to access the A&H Support
portal
click Lost Password
where you will be asked for your registered email address for the
Allen & ...
To configure your Allen & Heath desk for use with an external FX
processor carry out the following steps.
* Connect an Aux* output to the mono or left input of your external
FX processor.
* Connect the stereo LR returns from your FX processor to a s...
Q: The MixWizard 4 Mac Driver V3.2.2 (July 2014) says OSX 10.11 El
Capitan is supported, but the installer won't run.
A: There is a known issue with the WIZARD 4_3.2.2 installer package
and it does not open normally in El Capitan by double clicking or
u...
QU MIXERS (firmware 1.2 or higher) - the Custom Layer can be populated
with MIDI strips and a dedicated MIDI channel is provided for DAW
Control.
CONFIGURE YOUR MIXER FOR DAW CONTROL
* Go to SETUP / CONTROL / CUSTOM LAYER and set the required fader...
The Qu range of Allen & Heath mixers do not have dedicated send and
returns for external hardware.
As a workaround you can do the following:
* Send audio from your DAW to Qu's input channel/s.
* Send audio from the input channel above to a Mix Out...
GLD can be used as a 48ch multi-track interface by adding a Dante
option card.
_PREPARING THE GLD_
1) Power the GLD on with the Dante card fitted to the option port on
the back.
2) Set the direct out source option, this determines where in the
signal ...
Sending FX to the Mix outputs uses the exact same method as sending
input channels to the Mix outputs.
Press the blue mix key for the Mix you want to send the FX to (Mix 1,
Mix 2, Mix 3 etc).
In a Mix you have access to the same channels as the main L...
ROUTING AUDIO FROM QU TO THE DAW
The USB/Qu-Drive audio upstream is always available and doesn't need
to be configured to enable recording via Qu-Drive or the DAW.
The routing for all USB/Qu-Drive audio can be found under: SETUP >
I/O PATCH > USB AUDI...
Be default your Qu mixer is set to tap the signal for Qu-Drive and USB
Audio from the insert sends, directly after the preamp. There may be
scenarios where you will want to include the channel processing and
inserts in your USB audio.
You can change thi...
Sometimes you may want to make a stereo recording of a mix which
mostly follows the Main LR mix, but that uses different output
processing, levels or that includes microphones you are not sending to
the speakers.
This can be useful in many situations, for...
dLive offers the ability to record and playback stereo (2-track) audio
directly on to a USB device.
Supported sample rates for playback are 44.1kHz, 48kHz and 96kHz.
The recording format is .WAV 96kHz 24-bit.
dLive audio recording requires the USB sto...
The folder structure on a USB stick formatted as a Qu-Drive device is
shown below:
MixRack Update Procedure via Computer
Important: MixRack should not be connected to a surface
1. Download the latest dLive firmware from www.allen-heath.com and
save the .zip file.
2. Remove any previous dLive firmware from your USB drive. To do this...
The dLive fibreACE module can operate with both OM3 and OM4 fibre
cables.
OM3 and OM4 cables are identical in most aspects with the only
difference being reduced signal attenuation on the OM4 variant
allowing for longer cable runs.
A 150m drum of OM3 ca...
The A&H Super Madi (M-DL-SMADI) card supports the use of 4 fibre
links.
These are presented on SFP sockets, not all MADI over fibre is the
same, rather than building the transceiver into the SMADI card and
locking you to one type of optical connection, ...
On dLive, we compensate the bus processing latency so that no matter
the internal routing, all signals are phase aligned on the mix
outputs.
For example:
* Input to Group to Mains is aligned with Input to Mains
* Group to Aux to Matrix is aligned ...
In some cases it's useful to do a full factory reset of the MixRack.
This is done by accessing a set of 4 DIP switches, inside the I/O
port on the C Class, or inside Power 2 on the S Class (see photos)
* Reset occurs with Switch 1 in ON position and ...
THE FOLLOWING PROCEDURE SHOULD ONLY BE ATTEMPTED ON A WINDOWS BASED PC
Qu-Drive recordings can appear corrupt if the USB media is removed too
early or the system loses power.
In this situation you can typically find yourself with eighteen .WAV
files t...
Issue: Qu not recognised as an audio device in Windows.
Answer: Install Qu ASIO/WDM driver -
Download the driver here
[https://www.allen-heath.com/key-series/qu-series/#tab5]
ISSUE: SIGNAL SENT FROM THE COMPUTER TO THE QU IS NOT RECEIVED.
Answer: Ch...
ISSUE: SQ NOT RECOGNISED AS A DEVICE IN WINDOWS.
ANSWER: INSTALL SQ ASIO/WDM DRIVER -
Download the driver here
[https://www.allen-heath.com/key-series/sq/sq-software/]
ISSUE: SIGNAL SENT FROM THE SQ NOT SEEN ON THE PC AND VICE VERSA.
ANSWER: CHANGE US...
Stream Deck is a product from Elgato that allows users to customise a
grid of physical buttons with specific functions.
Stream Deck can be used with dLive by making use of the Allen & Heath
dLive MIDI Protocol and Packet Sender. Packet Sender is an open...
DLIVE CONNECTION TROUBLESHOOTER
QUICK TIPS
* gigaACE connections should only be made with cat5e (or higher)
shielded cable. Cable recommendations can be found on the
knowledgebase.
* Network sockets on the Surface and Rack should _NOT_ be conn...
PROTOCOLS AND MODES
The intelligent SLink port automatically switches mode to enable
connection to expanders or consoles with one of the following 3
protocols:
PROTOCOL
NETWORK SPEED
SAMPLE RATE
MAXIMUM INPUTS
MAXIMUM OUTPUTS
dSnake (+ME)
Fast Eth...
_BEFORE YOU BEGIN:_
* _Your SQ Expanders must be on firmware version 1.0.5 or onward._
* _Your SQ Firmware must be on version 1.4.1 onward._
GETTING STARTED WITH SQ AND DANTE:
1 – YOUR DANTE CARD
A Dante Card gives you the freedom to connect to ot...
The dLive MixRack and Surface support up to 40 TCP connections each.
Surface connections include any IP6/IP8, 3 screen apps, and Director
(depending on Director mode). The MixRack supports 1 surface
connection when running 1.84 or earlier.
MixRack conne...
ADVANCING WITH SQ AND DANTE
This guide covers a more advanced approach to the use of SQ and Dante,
with various techniques and features that are particularly useful for
aspects such as theatre installs and multi-complex buildings such as
large hotels or ...
GETTING STARTED
Using the built in S-link and optional S-link cards, there are various
methods that you can use to share audio between devices, giving you
more remote I/O options or more than one surface to work from.
SQ TO SQ VIA SLINK
This is the sim...
_*Before you start, make sure that your SQ firmware is version 1.4.3
or later._
MOVING FROM ANALOGUE TO AES – DX012 & DX32
The DX012 has 12 analogue line outputs on XLR, with the option to
switch the last 8 sockets to stereo AES outputs. This is compati...
There are 5 individually adjustable brightness settings on the SQ,
accessed by pressing the 'BRIGHTNESS' button on the home screen, or by
pressing the 'SETUP' screen key and going to 'SURFACE > SURFACE
PREFS'.
TOUCHSCREEN - Touchscreen brightness
LEDS - ...
Waves Live can be used in conjunction with any DAW or audio interface
for Virtual Soundcheck such as Dante or USB, when a Waves card is
being used in the I/O Port of the SQ.
The Waves card is compatible with Waves Soundgrid and/or Soundgrid
Studio with a...
Dante transmits audio in "flows" with each flow typically consisting
of several channels of audio. The maximum number of flows, and audio
channels per flow, is device dependent.
SQ DANTE / DANTE64 / DANTE128
- Up to 16 channels per multicast flow
- 4 c...
Bus processing
On SQ, the bus processing latency is compensated so that no matter the
internal routing, all signals are phase aligned on mix outputs.
For example:
* Input to Group to Mains is aligned with Input to Mains
* Group to Aux to Matrix is...
In some circumstances you may need to identify the MAC address of your
A&H product.
_What is a MAC address?
_A MAC (Media Access Control) address, is a permanent, fixed hardware
address for any network adaptor. Your computer usually has one, maybe
two (...
You manage your Add-ons from the Add-Ons tab.
This can be accessed by pressing SETUP, CONFIG, then ADD-ONS
The green check mark next to the Add-on pack, indicates that the
Add-on is activated. (SEE ABOVE)
A lock symbol indicates the Add-on pack requir...
Example Scenario – A multi-room hotel that caters for functions,
corporate events/meetings, general guest facilities and dining. Each
section of the multi-room hotel would utilise either a phone, tablet
or laptop/PC to run Custom Control. This app would a...
This document is here to help you solve frequent problems that people
come across when using Custom Controller for the first time.
CHEVRONS ACROSS CHANNEL FADER SENDS
* Are your faders assigned to the correct destination e.g. an
auxiliary or matrix et...
THE FOLLOWING PROCEDURE SHOULD ONLY BE ATTEMPTED ON A WINDOWS BASED PC
SQ-Drive recordings can appear corrupted if USB media is removed too
early or the system loses power whilst a recording is being made.
In this situation you will typically find .WAV ...
This difference is caused by different dB values used in digital and
analogue domains and in DAW recording programs.
Qu is operating at -18dBFS in the digital domain. This is normal and
allows for headroom in the conversion stage to avoid clipping /
digi...
DB.
Audio levels are represented using dB (decibel), which is a relative
unit of measurement on a logarithmic scale.
A +1dB difference in level is equivalent to the power of the original
signal being multiplied by 10^1/10 (≈ 1.259). +10dB equates to 10
...
The following diagram shows the routing and processing available for
each SQ audio channel type.
Another way to look at the possible routing is by channel type in
order with regard to time.
(note that mixes remain phase coherent as described in the foll...
You can mount the DX/DT164-W in a NEMA
[https://en.wikipedia.org/wiki/NEMA_enclosure_types] box meaning it
would _dimensionally_ fit, but we don’t provide a mounting solution.
Mounting in a NEMA box would almost certainly require a custom frame.
We haven...
If you don’t see your mixer in the Choose Unit list of one of our
apps in iOS,
or when you enter the IP address or Hostname using the Other option
you get a Connection Failed message,
you may need to give the app permission to access devices on the Loca...
Random audio dropouts can occur when using a Xone:DB2 with some early
USB3 enabled Apple Macs. This is due to a hardware incompatibility
issue and, following extensive research, we have reluctantly reached
the conclusion that it cannot be fixed via softwa...
Switching the console on and off:
It is good practice to turn power amplifiers off
BEFORE switching the console and any other connected equipment on or
off.
This prevents any unexpected clicks or thumps when the equipment is
powered up.
A GLD system can handle up to 16 simultaneous connections which can be
made from any combination of GLD Editor, GLD Remote and GLD OneMix
applications.
Sometimes it's useful for the GLD log files to be copied to a USB
drive so they can be inspected by a third party.
To do this,
- Ensure a USB key is inserted in the USB socket
- Press the hardware "Setup" button (or the "Setup" soft key in
Editor)
...
Sometimes it may be useful to perform a hard reset on a dLive surface.
This will delete all user definable settings on the surface, including
but not limited to.
- User Profiles
- Saved Shows
- Saved Libraries
To initiate a hard reset you will need t...
When applying a Patchbay Recall Filter or Global Safe, it's important
to understand these affect Inserts.
Applying the Insert Patchbay safe will _always _maintain any Insert
assignments. However if your Input Patchbay or Output Patchbay are
also Blocked...
dLive Director V1.85 and AHM System Manager V1.00 have been tested on
macOS Catalina, however we have not added official support yet due to
an issue with the signing process.
To run these applications on Catalina, they need allowing through the
Gate Keep...
Avantis patchbay behaviour is currently the same as the dLive patchbay
behaviour.
You can can read more about it, here
- http://support.allen-heath.com/Knowledgebase/Article/View/dlive-patchbay-safeing-insert-behaviour
This article applies to the safe operating and handling of Allen &
Heath products during the Coronavirus outbreak period. The advice
given is to the best of our knowledge and based on UK government
guidelines at the time of writing. You may have further a...
Allen & Heath manuals have a few different names.
Broadly speaking, we release a hardware specific "Getting Started
Guide" and product Line specific "Firmware Reference Guide" that
covers the common software used between those products.
To find the FIRM...
To find the MAC address of the Network port on your mixer or matrix
processor, for example for MAC filtering in your router or access
point, connect a laptop directly to the port and use Terminal (macOS)
or the command prompt (Windows).
The 'arp -a' comm...
To find the MAC address of the Network port on your mixer or matrix
processor, for example for MAC filtering in your router or access
point, connect a laptop directly to the port and use Terminal (macOS)
or the command prompt (Windows).
The 'arp -a' comm...
To find the MAC address of the Network port on your mixer or matrix
processor, for example for MAC filtering in your router or access
point, connect a laptop directly to the port and use Terminal (macOS)
or the command prompt (Windows).
The 'arp -a' comm...
In some circumstances it may be useful to connect to an AHM processor
over a WAN connection or the Internet. This can be useful for remote
assistance, training or troubleshooting.
AHM System Manager uses port 51321 TCP for control data, and
ports 51324+ ...
W3 mono input PCBs are not all compatible with all rear connector
PCBs.
The midi ports on the ZED-R16 can be used to send or receive midi
signals to and from the ZED-R16 and external midi devices.
The midi ports CANNOT BE USED AS A MIDI INTERFACE to provide direct
connectivity to your DAW for use of external synths, MPC's, ...
Cat5e or Cat6 cables are required, with cable length strictly
dependant on cable type. Cat6 allows for up to 70m between the iLive
MixRack or GLD-80 mixer and the switch, and 10m between the switch and
any SoundGrid Server. Cat5e is limited to much shorte...
