Please contact your dealer or local Allen ">The following information
will be required:
Name:
Email address:
Telephone Number:
Address:
Product:
Serial Number:
Date / Proof of purchase:
Detailed fault description:
If you are experiencing an...
Do you need help finding which is the best Allen ">Using the online
Product Finder will help you the compare the features available
between models.
This can be found at the top of the 'Products' menu on our homepage,
or a direct link is below
http:...
The User Guide for each product (if available) can be found in the
documents section of the product page.
The Limited One Year Manufacturer's Warranty is found at the start of
the User Guide, and was correct at the time of publishing.
The current warran...
Need to replace parts for your Allen & Heath product?
Your dealer or the official Allen & Heath distributor partner
[http://www.allen-heath.com/where-to-buy/] in your country will be
able to help.
When Please contact your dealer or local A&H Distribut...
Q?
I cannot login to download firmware but your website allows to login
to technical support
A?
The registration / login for downloading software / firmware / drivers
from the Allen & Heath website ( http://www.allen-heath.com/login
[http://www.allen-h...
We have recommended certain peripheral hardware devices and verified
they worked at the time of testing.*
* Please take into consideration the fact that these devices are made
by 3rd party manufacturers,
and the specifications of components can change, ...
This information is available in the User Guide.
(see 'Documents' tab of the product page) [1]
eg: ZED60-14FX:
This product complies with the European Electromagnetic Compatibility
directive 2004/108/EC and the European Low Voltage directive
2006...
This can be done on the Allen & Heath website: (Support > Register A
Product)
or http://www.allen-heath.com/support/register-product/
[http://www.allen-heath.com/support/register-product/]
Please note: Registering your product does not provide you with ...
Please see the documents section on the relevant product page
[http://www.allen-heath.com/products/]:
CAD drawings are available as zipped DWG files
Weights and dimensions also available as a pdf file - This information
is also usually found in the us...
The folder structure on a USB stick formatted as a Qu-Drive device is
shown below:
V1.94 IS A MAINTENANCE RELEASE OF ILIVE FIRMWARE AND EDITOR SOFTWARE.
Note: Updating the firmware resets the system parameters to factory
default.
Make sure you archive your current settings as a Show memory before
starting if you wish to keep them.
...
We have identified an issue whereby some ZED-R16 users may experience
distorted audio on the LR 17-18 digital sends and ADAT I/O using
driver version 4.2.0.
THIS ISSUE HAS BEEN RESOLVED, PLEASE UPGRADE TO THE LATEST VERSION.
Log on here - http://support.allen-heath.com/
[http://allen-heath.helpserve.com/]
If you cannot remember the log on password to access the A&H Support
portal
click Lost Password
where you will be asked for your registered email address for the
Allen & ...
To configure your Allen & Heath desk for use with an external FX
processor carry out the following steps.
* Connect an Aux* output to the mono or left input of your external
FX processor.
* Connect the stereo LR returns from your FX processor to a s...
dLive offers the ability to record and playback stereo (2-track) audio
directly on to a USB device.
The recording format is .WAV 96kHz 24-bit.
dLive audio recording requires the USB storage device to support high
sustained transfer rates. Not all USB d...
Q: The MixWizard 4 Mac Driver V3.2.2 (July 2014) says OSX 10.11 El
Capitan is supported, but the installer won't run.
A: There is a known issue with the WIZARD 4_3.2.2 installer package
and it does not open normally in El Capitan by double clicking or
u...
QU MIXERS (firmware 1.2 or higher) - the Custom Layer can be populated
with MIDI strips and a dedicated MIDI channel is provided for DAW
Control.
CONFIGURE YOUR MIXER FOR DAW CONTROL
* Go to SETUP / CONTROL / CUSTOM LAYER and set the required fader...
The Qu range of Allen & Heath mixers do not have dedicated send and
returns for external hardware.
As a workaround you can do the following:
* Send audio from your DAW to Qu's input channel/s.
* Send audio from the input channel above to a Mix Out...
The dLive MixRack and Surface support up to 40 TCP connections each.
Surface connections include any IP6/IP8, 3 screen apps, and Director
(depending on Director mode). The MixRack supports 1 surface
connection.
MixRack connections include the Surface,...
In some cases it's useful to do a full factory reset of the MixRack.
This is done by accessing a set of 4 DIP switches, inside the I/O
port on the C Class, or inside Power 2 on the S Class (see photos)
* Reset occurs with switch in ON position and r...
GLD can be used as a 48ch multi-track interface by adding a Dante
option card.
_PREPARING THE GLD_
1) Power the GLD on with the Dante card fitted to the option port on
the back.
2) Set the direct out source option, this determines where in the
signal ...
This difference is caused by different dB values used in digital and
analogue domains and in DAW recording programs.
Qu is operating at -18dBFS in the digital domain. This is normal and
allows for headroom in the conversion stage to avoid clipping /
di...
THE FOLLOWING PROCEDURE SHOULD ONLY BE ATTEMPTED ON A WINDOWS BASED PC
Qu-Drive recordings can appear corrupt if the USB media is removed too
early or the system loses power.
In this situation you can typically find yourself with eighteen .WAV
files t...
Sending FX to the Mix outputs uses the exact same method as sending
input channels to the Mix outputs.
Press the blue mix key for the Mix you want to send the FX to (Mix 1,
Mix 2, Mix 3 etc).
In a Mix you have access to the same channels as the main L...
ROUTING AUDIO FROM QU TO THE DAW
The USB/Qu-Drive audio upstream is always available and doesn't need
to be configured to enable recording via Qu-Drive or the DAW.
The routing for all USB/Qu-Drive audio can be found under: SETUP >
I/O PATCH > USB AUDI...
Be default your Qu mixer is set to tap the signal for Qu-Drive and USB
Audio from the insert sends, directly after the preamp. There may be
scenarios where you will want to include the channel processing and
inserts in your USB audio.
You can change thi...
Sometimes you may want to make a stereo recording of a mix which
mostly follows the Main LR mix, but that uses different output
processing, levels or that includes microphones you are not sending to
the speakers.
This can be useful in many situations, for...
Random audio dropouts can occur when using a Xone:DB2 with some early
USB3 enabled Apple Macs. This is due to a hardware incompatibility
issue and, following extensive research, we have reluctantly reached
the conclusion that it cannot be fixed via softwa...
Switching the console on and off:
It is good practice to turn power amplifiers off
BEFORE switching the console and any other connected equipment on or
off.
This prevents any unexpected clicks or thumps when the equipment is
powered up.
A GLD system can handle up to 16 simultaneous connections which can be
made from any combination of GLD Editor, GLD Remote and GLD OneMix
applications.
The dLive fibreACE module can operate with both OM3 and OM4 fibre
cables.
OM3 and OM4 cables are identical in most aspects with the only
difference being reduced signal attenuation on the OM4 variant
allowing for longer cable runs.
A 150m drum of OM3 ca...
Sometimes it's useful for the GLD log files to be copied to a USB
drive so they can be inspected by a third party.
To do this,
- Ensure a USB key is inserted in the USB socket
- Press the hardware "Setup" button (or the "Setup" soft key in
Editor)
...
W3 mono input PCBs are not all compatible with all rear connector
PCBs.
The midi ports on the ZED-R16 can be used to send or receive midi
signals to and from the ZED-R16 and external midi devices.
The midi ports CANNOT BE USED AS A MIDI INTERFACE to provide direct
connectivity to your DAW for use of external synths, MPC's, ...
Cat5e or Cat6 cables are required, with cable length strictly
dependant on cable type. Cat6 allows for up to 70m between the iLive
MixRack or GLD-80 mixer and the switch, and 10m between the switch and
any SoundGrid Server. Cat5e is limited to much shorte...
