Custom Control - Frequent Problem Solving
Posted by Nicole Higgins, Last modified by Nicole Higgins on 18 September 2020 08:33 AM
This document is here to help you solve frequent problems that people come across when using Custom Controller for the first time.
Chevrons across channel fader sends
If your fader is assigned to the incorrect channel, Custom Control recognises that it is unable to send anything to that channel, so puts chevrons across the faders.
My Send on Fader Isn’t Working:
If the fader you are using on Custom Controller is not working, it is likely that that it is assigned to an incorrect channel in your show file. Once you have checked and reassigned the channel, the fader should now work in Custom Control.
No layout available
If your config hasn’t been uploaded to your Mix Rack, there is no Custom Control information stored in it for it to process when connected to the Custom Control App.
Saving and re-uploading any new config changes to your Custom Control file and to the Mix Rack, allows Custom Control information to be properly stored and processed without any mismatch between the Custom Control file and the dLive show file.
Users not Available
Make sure that the user profiles in the Mix Rack, match the user profiles in the Custom Control App or you will be unable to control the Surface from the Custom Control App.
If you have not made your user profiles ‘active’ the Custom Control App is unable to see the user profiles in the Mix Rack and therefore cannot control your layout that you are trying to log into.
You need to make sure that the user profile names are the same within the 16-character limitation in the Mix Rack to match the user profile names in Custom Controller.
Image hiding controls I’ve set Up
When your first drag an image into a layout in the Custom Control Editor, it is at the front of the layout. You will need to make sure that you have selected the ‘Order’ of the image to be ‘sent to back’ so that any controls or text that you add to the layout is able to be seen.
My Home Screen on My iPad/iPhone is Different to my Laptop
If you have logged in on your iPad/iPhone, the premise of the Custom Control App is still the same. However, you may find that the scaling of the layout is different and depending on the display setting of your device, the resolution may not be the same.
If you cannot find your log-in/log out options, you can swipe sideways from the left of your screen. This should open a small menu tab which allows you to log-in/log-out to change between Users/Layout safely
My LEDs’/Buttons/Images Appear Stretched in Custom Control
Custom Control Editor allows you to preview layouts in either a 4:3 or 16:9 ratio in landscape or portrait mode. Devices with a different aspect ratio will rescale the layout and its graphical elements unless you set the layout to a fixed aspect ratio and orientation.
The Resolution of My Screen isn’t Correct
If you are finding that your resolution of your screen isn’t quite right, it could be that you need to revert your resolution settings back to their default settings, or that your resolution is too low and you need to optimise them for the Custom Control App.