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Please contact your dealer or local Allen ">The following information will be required: Name: Email address: Telephone Number: Address: Product: Serial Number: Date / Proof of purchase: Detailed fault description: If you are experiencing an...
The User Guide for each product (if available) can be found in the documents section of the product page. The Limited One Year Manufacturer's Warranty is found at the start of the User Guide, and was correct at the time of publishing. The current warran...
Need to replace parts for your Allen & Heath product? Your dealer or the official Allen & Heath distributor partner [http://www.allen-heath.com/where-to-buy/] in your country will be able to help. When Please contact your dealer or local A&H Distribut...
We have recommended certain peripheral hardware devices and verified they worked at the time of testing.* * Please take into consideration the fact that these devices are made by 3rd party manufacturers, and the specifications of components can change, ...
This information is available in the User Guide. (see 'Documents' tab of the product page) [1] eg: ZED60-14FX: This product complies with the European Electromagnetic Compatibility directive 2004/108/EC and the European Low Voltage directive 2006...
This can be done on the Allen & Heath website: (Support > Register A Product) or http://www.allen-heath.com/support/register-product/ [http://www.allen-heath.com/support/register-product/] Please note: Registering your product does not provide you with ...
Please see the documents section on the relevant product page [http://www.allen-heath.com/products/]: CAD drawings are available as zipped DWG files Weights and dimensions also available as a pdf file - This information is also usually found in the us...
The folder structure on a USB stick formatted as a Qu-Drive device is shown below:
We have identified an issue whereby some ZED-R16 users may experience distorted audio on the LR 17-18 digital sends and ADAT I/O using driver version 4.2.0. THIS ISSUE HAS BEEN RESOLVED, PLEASE UPGRADE TO THE LATEST VERSION.
Log on here - http://support.allen-heath.com/ [http://allen-heath.helpserve.com/] If you cannot remember the log on password to access the A&H Support portal click Lost Password where you will be asked for your registered email address for the Allen & ...
To configure your Allen & Heath desk for use with an external FX processor carry out the following steps. * Connect an Aux* output to the mono or left input of your external FX processor. * Connect the stereo LR returns from your FX processor to a s...
dLive offers the ability to record and playback stereo (2-track) audio directly on to a USB device. The recording format is .WAV 96kHz 24-bit. dLive audio recording requires the USB storage device to support high sustained transfer rates. Not all USB d...
Q: The MixWizard 4 Mac Driver V3.2.2 (July 2014) says OSX 10.11 El Capitan is supported, but the installer won't run. A: There is a known issue with the WIZARD 4_3.2.2 installer package and it does not open normally in El Capitan by double clicking or u...
QU MIXERS (firmware 1.2 or higher) - the Custom Layer can be populated with MIDI strips and a dedicated MIDI channel is provided for DAW Control. CONFIGURE YOUR MIXER FOR DAW CONTROL *  Go to SETUP / CONTROL / CUSTOM LAYER and set the required fader...
The Qu range of Allen & Heath mixers do not have dedicated send and returns for external hardware. As a workaround you can do the following: * Send audio from your DAW to Qu's input channel/s. * Send audio from the input channel above to a Mix Out...
In some cases it's useful to do a full factory reset of the MixRack. This is done by accessing a set of 4 DIP switches, inside the I/O port on the C Class, or inside Power 2 on the S Class (see photos) * Reset occurs with switch in ON position and r...
GLD can be used as a 48ch multi-track interface by adding a Dante option card. _PREPARING THE GLD_ 1) Power the GLD on with the Dante card fitted to the option port on the back. 2) Set the direct out source option, this determines where in the signal ...
This difference is caused by different dB values used in digital and analogue domains and in DAW recording programs. Qu is operating at -18dBFS in the digital domain. This is normal and allows for headroom in the conversion stage to avoid clipping / di...
THE FOLLOWING PROCEDURE SHOULD ONLY BE ATTEMPTED ON A WINDOWS BASED PC Qu-Drive recordings can appear corrupt if the USB media is removed too early or the system loses power. In this situation you can typically find yourself with eighteen .WAV files t...
Sending FX to the Mix outputs uses the exact same method as sending input channels to the Mix outputs. Press the blue mix key for the Mix you want to send the FX to (Mix 1, Mix 2, Mix 3 etc). In a Mix you have access to the same channels as the main L...
ROUTING AUDIO FROM QU TO THE DAW The USB/Qu-Drive audio upstream is always available and doesn't need to be configured to enable recording via Qu-Drive or the DAW. The routing for all USB/Qu-Drive audio can be found under: SETUP > I/O PATCH > USB AUDI...
Be default your Qu mixer is set to tap the signal for Qu-Drive and USB Audio from the insert sends, directly after the preamp. There may be scenarios where you will want to include the channel processing and inserts in your USB audio. You can change thi...
Sometimes you may want to make a stereo recording of a mix which mostly follows the Main LR mix, but that uses different output processing, levels or that includes microphones you are not sending to the speakers. This can be useful in many situations, for...
The dLive MixRack and Surface support up to 40 TCP connections each. Surface connections include any IP6/IP8, 3 screen apps, and Director (depending on Director mode). The MixRack supports 1 surface connection when running 1.52 or earlier. MixRack con...
In some circumstances it may be useful to connect to a MixRack over a WAN connection. dLive Director uses ports 51320 - 51325 UDP AND TCP these should be forwarded by your NAT to the IP address of the dLive.  By default this is 192.168.1.70 and can be ch...
The A&H Super Madi (M-DL-SMADI) card supports the use of 4 fibre links. These are presented on SFP sockets, not all MADI over fibre is the same, rather than building the transceiver into the SMADI card and locking you to one type of optical connection, ...
Random audio dropouts can occur when using a Xone:DB2 with some early USB3 enabled Apple Macs. This is due to a hardware incompatibility issue and, following extensive research, we have reluctantly reached the conclusion that it cannot be fixed via softwa...
Switching the console on and off: It is good practice to turn power amplifiers off BEFORE switching the console and any other connected equipment on or off. This prevents any unexpected clicks or thumps when the equipment is powered up.
A GLD system can handle up to 16 simultaneous connections which can be made from any combination of GLD Editor, GLD Remote and GLD OneMix applications.
The dLive fibreACE module can operate with both OM3 and OM4 fibre cables. OM3 and OM4 cables are identical in most aspects with the only difference being reduced signal attenuation on the OM4 variant allowing for longer cable runs. A 150m drum of OM3 ca...
Sometimes it's useful for the GLD log files to be copied to a USB drive so they can be inspected by a third party. To do this, - Ensure a USB key is inserted in the USB socket  - Press the hardware "Setup" button (or the "Setup" soft key in Editor) ...
MixRack Update Procedure via Computer Important: MixRack should not be connected to a surface 1. Download the latest dLive firmware from www.allen-heath.com and save the .zip file. 2. Remove any previous dLive firmware from your USB drive. To do this...
W3 mono input PCBs are not all compatible with all rear connector PCBs.
The midi ports on the ZED-R16 can be used to send or receive midi signals to and from the ZED-R16 and external midi devices. The midi ports CANNOT BE USED AS A MIDI INTERFACE to provide direct connectivity to your DAW for use of external synths, MPC's, ...
Cat5e or Cat6 cables are required, with cable length strictly dependant on cable type. Cat6 allows for up to 70m between the iLive MixRack or GLD-80 mixer and the switch, and 10m between the switch and any SoundGrid Server. Cat5e is limited to much shorte...
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