Knowledgebase: General
Providing Technical Support with System Profile Information About Your Computer
Posted by Ben Morgan, Last modified by on 26 March 2010 04:06 PM
How to provide Technical Support with information about your computer:

Apple Mac

Please send us a PDF file of your System Profile. (.spx file)

To do this follow the steps below:

Apple Icon > About This Mac > More Info > File > Print > PDF > Save as PDF

Send us this PDF file as an attachment.

Windows PC

Please send us an HTML or TXT file of your system profile.

To do this, please download either the 32 or 64bit version  - depending on your OS
of CPU-Z from here:

After installing the application, run it and click on the "About" tab and then click "Save Report (.HTML)"

Send us this HTML file as an attachment.

keywords - Apple System Profiler (ASP) SPX